Firethorn’s four-phase implementation process is
a well-defined program that sets the stage for a successful
launch of mobile banking and payment services. Financial
institutions work closely with Firethorn’s dedicated
implementation experts throughout each phase.
Phase 1: Discovery
The key to a successful implementation is to effectively
define the requirements and scope of work to provide
a blueprint for the remaining phases of implementation.
This is accomplished in the Discovery Phase as Firethorn
works closely with the financial institution through
several data-gathering workshops, including a comprehensive
technology and security assessment.
At the end of this phase,
Firethorn recommends an interface solution and security model
that satisfies all of the financial institution’s business
and technical requirements while maintaining the highest
level of security for the entire Firethorn platform. The
deliverables for this phase are:
- Technical specifications
document
- Mutually agreed upon project schedule
Phase 2: Development
The development phase includes the development and
testing of all technical components of the project
based on the technical specifications document. This
phase includes integration and end-to-end testing
with final certification and signoff by the financial
institution. A training plan and schedule is developed,
and all customer support processes are finalized
during this stage.
Phase 3:
Delivery
The delivery phase consists of three (3) recommended
sub-phases for product rollout and includes training
for key employees using a “train-the-trainer” approach.
Sub-phases include:
- Employee pilot
- Controlled customer enrollment
- General availability
Phase 4: Closing & Transition
The closing and transition phase includes a project review
session in order to develop a resolution plan for any
outstanding issues. This phase allows for a formal transition
to Firethorn’s customer support team for ongoing
production support. |
