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Firethorn
has a detailed, customizable training program that fully
trains bank employees on both the mobile banking product
and the administrative site for maximum customer service.
Firethorn has banking professionals on staff full time who
developed our training programs from the ground up and are
continually improving the curriculum.
Firethorn offers a certification
training program for the financial institution’s designated key employees
who will serve as authorized contacts, management contacts,
administrative users, customer support supervisors, customer
support representatives and staff trainers.
Firethorn prepares
key employees to use, administer, support and train additional
staff for a successful launch of mobile banking services
by using an interactive training environment which simulates
the entire customer experience.
Furthermore, Firethorn
prepares the financial institution’s training staff
to deliver subsequent certification training classes to
customer service employees. |
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